Frequently Asked Questions

Answers to common questions about our services

General Questions

Who is Dr. Amaya Sharma?

Dr. Amaya Sharma is a licensed psychotherapist with over 17 years of clinical experience. She specializes in anxiety, depression, trauma, relationship issues, and life transitions. Her approach integrates evidence-based therapies including Cognitive Behavioral Therapy (CBT), Trauma-Focused Care, and Relational Therapy.

What are your credentials?

Dr. Amaya Sharma holds advanced degrees in psychology and counseling. She is licensed to practice in multiple states and maintains active credentials with professional organizations. See our About page for detailed professional credentials and certifications.

What is your experience?

With 17+ years of clinical experience, Dr. Amaya has helped thousands of individuals navigate anxiety, depression, trauma, and relationship challenges. She has delivered 60+ talks and workshops across 10+ countries and has been featured in 30+ media outlets.

Services & Sessions

What types of sessions do you offer?

We offer three main session options:

  • Quick Consultation (30 minutes): Ideal for urgent concerns or introductory sessions
  • Standard Session (60 minutes): Our most popular option for ongoing therapy
  • Deep Dive (90 minutes): For intensive work on complex issues
Do you offer online/virtual sessions?

Yes, all our sessions are conducted online through secure, encrypted video conferencing platforms. This provides flexibility for busy schedules and accessibility across multiple states and countries. Online therapy has been shown to be equally effective as in-person therapy.

What issues do you treat?

We address a wide range of mental health concerns including:

  • Anxiety and panic disorders
  • Depression
  • Trauma and PTSD
  • Relationship and family issues
  • Life transitions and major changes
  • Emotional exhaustion and burnout
  • Parenting challenges
How long does therapy typically take?

The duration of therapy varies based on individual needs and goals. Some clients benefit from short-term therapy (8-12 sessions), while others prefer ongoing support. We'll discuss timeline and goals during your initial consultation.

Booking & Appointments

How do I book an appointment?

You can book an appointment through our online system, or reach out via call or WhatsApp—we’ll get back to you as soon as possible.

Do you offer a free consultation?

Yes! We offer a complimentary 20-minute consultation for new clients. This is a great opportunity to discuss your concerns, learn about our approach, and determine if we're a good fit.

What is your cancellation policy?

We require at least 24 hours' notice for cancellations. Cancellations with less than 24 hours' notice may be subject to a cancellation fee. No-shows (failing to appear without canceling) will be charged the full session fee.

What if I need to reschedule?

We're happy to help you reschedule. Please provide at least 24 hours' notice so we can find another time that works for you. Simply contact us through our appointment system or call/email directly.

What areas do you serve?

We provide telehealth services to clients in New York, New Jersey, Florida, Oregon, and internationally (India, UAE, UK, US). Due to state licensing regulations, we can only serve clients in states where we hold a license.

Fees & Payment

What are your session fees?

Session fees range from ₹2500 to ₹4500, depending on the duration you choose.

Do you offer package deals?

Yes! We offer discounted package rates for clients who commit to multiple sessions. Please visit our Fee Structure page for details on available packages.

Do you accept insurance?

We provide detailed receipts that can typically be submitted to your insurance for out-of-network reimbursement. Please contact us for more information about insurance coverage options.

Do you offer sliding scale fees?

Yes, we offer sliding scale fees for eligible clients based on financial need. Please discuss this option during your initial consultation or contact us directly.

What payment methods do you accept?

We accept all major credit and debit cards through our secure payment system. Payment is required at the time of service or before the session begins.

Privacy & Confidentiality

Is my information confidential?

Yes, complete confidentiality is guaranteed. All sessions comply with professional ethics standards and privacy laws. Information is only shared with your explicit written consent, except in specific legal or safety circumstances.

Are there exceptions to confidentiality?

Yes. Confidentiality may be breached if there is imminent danger to you or others, suspected abuse of children or vulnerable adults, or when required by court order. We will always discuss these exceptions with you upfront.

How is my data kept secure?

We use encrypted data transmission, secure servers, firewalls, and limited access protocols. Video sessions use encrypted platforms. Please review our Privacy Policy for detailed security information.

Technical Questions

What do I need for a video session?

You'll need a computer, tablet, or smartphone with a camera and microphone, and a stable internet connection. We'll send you a secure link to join the video session before your appointment.

What if I have technical difficulties during my session?

If you experience connection issues, try reconnecting using the same link. If problems persist, we'll attempt to reach you by phone. Please ensure you have a backup phone number on file.

Is the video platform secure?

Yes, we use industry-standard encrypted video conferencing platforms that comply with HIPAA and other privacy regulations. Your sessions are private and secure.

Emergency & Crisis Support

What if I'm in crisis?

If you are experiencing a mental health crisis or suicidal thoughts, please contact emergency services immediately or call a crisis hotline:

  • National Suicide Prevention Lifeline: 988 (US)
  • Crisis Text Line: Text HOME to 741741
  • Emergency Services: 911 (US) or your local emergency number
Do you offer emergency appointments?

For urgent situations, please contact us immediately at +91-7988-626-816. We'll work to arrange an urgent session when possible. For life-threatening situations, always call emergency services first.

Still Have Questions?

We're here to help. Feel free to reach out to us directly.